Policies
Shipping Policy:
We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse. Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out. We primarily use USPS. If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you. If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. We are not responsible for lost, mis-delivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service. We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
We do not have international shipping at this time - Domestic shipping only.
Return Eligibility:
Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free. Original tags must be attached & intact. If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date. Final Sale items are non returnable.
Return for a refund:
Must be postmarked within 14 days of the original order date. Refunds are refunded back to the original form of payment. Return shipping and labeling are the responsibility of customer.
Ship to...
Rose & Thorn Clothing Co Attn: RETURNS
1800 S Loop 288
Ste 396 #609
DENTON, TX 76205
We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse. Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out. We primarily use USPS. If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you. If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. We are not responsible for lost, mis-delivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service. We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
We do not have international shipping at this time - Domestic shipping only.
Return Eligibility:
Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free. Original tags must be attached & intact. If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date. Final Sale items are non returnable.
Return for a refund:
Must be postmarked within 14 days of the original order date. Refunds are refunded back to the original form of payment. Return shipping and labeling are the responsibility of customer.
Ship to...
Rose & Thorn Clothing Co Attn: RETURNS
1800 S Loop 288
Ste 396 #609
DENTON, TX 76205